Linebet Privacy Policy

1. Data We Collect

Linebet collects only the personal data necessary to provide, operate, and improve our services. All data is encrypted in transit and at rest. We collect data in the following categories:

Registration Data

When you create an account, we collect: your full name, email address or phone number, date of birth (to verify you are 18 or older), country of residence, and selected account currency.

Financial Data

To process deposits and withdrawals, we collect: payment method details (card numbers are truncated and stored in encrypted form), transaction history, and wallet addresses for cryptocurrency transactions.

Identity Verification (KYC) Data

Identity verification documents are collected only when required — typically before processing withdrawal requests. This includes: a government-issued photo ID (passport, national identity card, or driving licence) and proof of address (utility bill or bank statement issued within the last three months). KYC documents are processed by a third-party identity verification provider and are not stored longer than legally required.

Technical & Usage Data

When you use our platform, we automatically collect: IP address, device type and operating system, browser type and version, pages visited, time and duration of sessions, and in-app activity (bets placed, games played, features used). This data is used for fraud detection, performance monitoring, and service improvement. It is anonymised where possible.

Communication Data

When you contact our support team, we retain records of your support conversations (live chat, email, Telegram) to maintain service continuity and resolve disputes.

What We Do Not Collect

We do not collect sensitive personal data such as religious beliefs, political opinions, health information, or racial/ethnic origin. We do not collect precise geolocation data without your explicit consent. We do not access your social media profile beyond the basic information you authorise during social login (name and email only).

2. How We Use Your Data

We process your personal data for the following purposes and on the following legal bases:

We will never use your personal data for purposes other than those listed above without first obtaining your explicit consent.

3. Who We Share Your Data With

We do not sell, rent, or trade your personal data. Data is shared with third parties only where strictly necessary and only with parties who are contractually bound to protect it:

• Payment processors: Card networks (Visa, Mastercard), e-wallet providers (Skrill, Neteller), and cryptocurrency payment gateways receive the minimum data necessary to process your transaction. All payment partners comply with PCI-DSS security standards.
• Identity verification providers: Third-party KYC service providers process your identity documents to verify your identity in accordance with our regulatory obligations. These providers are GDPR-compliant and operate under strict data processing agreements.
• Regulatory authorities: We may share account and transaction data with the Curacao eGaming licensing authority and relevant financial regulatory bodies when required for compliance or investigation purposes.
• Analytics providers: Anonymised usage data is shared with analytics tools (such as Google Analytics) to help us understand platform usage and improve our services. This data cannot be used to identify individual users. You may opt out of analytics tracking via your browser settings.
• Cloud infrastructure providers: Our platform is hosted on cloud infrastructure certified to ISO 27001 standards. Hosting providers access server data only to maintain infrastructure and are bound by data processing agreements.

All third-party partners are required to maintain the confidentiality of your data and may only use it for the purpose for which it was shared.

4. Cookies & Tracking Technologies

Linebet uses cookies and similar tracking technologies on its website and web app. Cookies are small text files stored on your device that help us provide a better experience.

Types of Cookies We Use

Managing Cookies

You can manage or disable non-essential cookies at any time through your browser settings or our cookie preference panel. Please note that disabling essential cookies will prevent you from logging in or using certain features of the platform. Instructions for managing cookies are available in your browser's help section.

5. Security Measures

We implement technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is encrypted to the same standard used by banks and financial institutions.
• At-rest encryption: Sensitive data stored in our databases (passwords, payment details) is encrypted at rest using industry-standard algorithms.
• Multi-layer firewalls: Network and application-layer firewalls protect our infrastructure from external attacks.
• Role-based access controls: Internal access to personal data is restricted on a need-to-know basis. Staff accessing sensitive data use two-factor authentication.
• Regular security audits: Penetration testing is conducted quarterly. Security patches are applied promptly after disclosure.
• ISO 27001 certified infrastructure: Our hosting environment meets the ISO 27001 international standard for information security management.
• Breach notification: In the event of a data breach that affects your rights, we will notify impacted users within 72 hours in accordance with GDPR requirements.

6. Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable laws and regulations.

When retention periods expire, data is securely deleted or irreversibly anonymised. You may request early deletion of your data in accordance with your rights described in Section 7, subject to legal retention obligations.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, contact our Data Protection Officer at dpo@linebet.com. We will respond within 30 days of receiving your request.

If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.

8. Children's Privacy

Linebet is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step during registration and again during the KYC process. If we become aware that a minor has provided personal data, we will delete it immediately and close the associated account. If you believe a minor has registered on our platform, please contact us at dpo@linebet.com.

9. International Data Transfers

As an international platform serving users in multiple countries, some personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission for transfers outside the EEA.
• Data processing agreements with all third-party providers that receive personal data.
• Only transferring data to countries or organisations that provide an adequate level of data protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify you by email (if you have an account with us) or by displaying a prominent notice on the platform before the changes take effect. The updated policy will show the revised date at the top of this page.

Your continued use of the platform after the effective date of the updated policy constitutes your acceptance of the changes. If you do not agree to the updated terms, you should stop using the platform and request account closure.

11. Contact Our Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your personal data, please contact our Data Protection Officer:

For general account or payment support, use the 24/7 live chat available in the app or on our contact page.