Contact Linebet Support – Live Chat, Email & Help 2026
Linebet customer support is available 24 hours a day, 7 days a week, via live chat, email, and Telegram. This page lists every available contact channel, response times, supported languages, and guidance on what to prepare before contacting support to get your issue resolved as quickly as possible.
Table of Contents
Linebet Contact Methods & Response Times
Linebet provides three primary support channels. All are available in multiple languages and require no phone number or account information just to start a conversation.
| Channel | Availability | Avg. Response Time | Best Used For |
|---|---|---|---|
| Live Chat (website) | 24/7 | Under 5 minutes | All account, payment, and bonus issues |
| Live Chat (in-app) | 24/7 | Under 5 minutes | App errors, in-play issues, instant help |
| 24/7 | Under 24 hours | KYC documents, formal complaints, detailed issues | |
| Telegram | 24/7 | Under 1 hour | Quick queries, community updates |
Email Support
Address: support@linebet.com
Response: Under 24 hours
Best for: KYC, complaints
Telegram
Handle: @linebet_official
Response: Under 1 hour
Best for: Quick questions, promotions
How to Use Linebet Live Chat
Live chat is the fastest and most effective way to resolve most account issues. It is accessible from the official Linebet website and from within the mobile app.
From the Website
- Go to linebet.com/information/contacts.
- Click the Live Chat button.
- If you are already logged in, your account details will be pre-loaded. If not, enter your email address to identify your account.
- Describe your issue clearly and a support agent will connect within a few minutes.
From the Mobile App
- Open the Linebet app and tap the profile icon or the Help section in the main menu.
- Tap Support or Live Chat.
- The chat window opens directly inside the app. You do not need to open a browser.
- Your account is automatically identified since you are already logged in.
Live chat operates in English and many other languages. If you write in French, Spanish, Hindi, Portuguese, Russian, or Arabic, you will be connected to a representative who speaks your language where one is available. At off-peak hours, you may initially interact with an automated assistant before being transferred to a human agent.
Email Support
Email is the recommended channel for issues that require attaching documents, such as KYC verification, formal complaints, or detailed payment disputes.
Support email: support@linebet.com
Response time: Under 24 hours for standard requests.
Complex issues requiring investigation may take up to 48 hours.
Tips for a Faster Email Response
- Use your registered email address when sending the message — this allows the support team to locate your account immediately.
- Include your account username or registered phone number in the email body.
- Describe the issue clearly — include the date and time of the incident, the transaction ID (for payment issues), and any error messages you received.
- Attach relevant screenshots or documents where applicable — for KYC, attach clear images of all required documents in a single email.
- Avoid sending multiple emails for the same issue — duplicate messages can reset your queue position in the support system.
Telegram Support
Linebet's official Telegram channel is active 24/7 and is particularly popular among users in South Asia, Eastern Europe, and Africa who use Telegram as their primary communication app.
The Telegram channel is used for: quick account queries, promotional announcements, live score updates, and community discussion. For sensitive account-related matters (password resets, KYC, payment disputes), live chat or email is recommended over Telegram for security reasons.
Official Telegram: @linebet_official
Caution: Beware of unofficial Telegram accounts impersonating Linebet support. The official channel always has a verified checkmark. Linebet will never ask for your password, payment card details, or full KYC documents via Telegram.
In-App Support
The Linebet mobile app includes a built-in support section that provides access to live chat without opening a browser. This is the most convenient option for users who primarily access Linebet via the Android APK or iOS PWA.
In-app support is particularly useful for technical issues related to the app itself, such as: login problems after an update, APK installation errors, push notification settings, biometric login setup, or live betting display issues. The support agent can view your app version and device details automatically, which speeds up troubleshooting.
Support Languages
Linebet provides customer support in the following languages:
| Language | Available Via |
|---|---|
| English | Live chat, email, Telegram |
| French (Français) | Live chat, email |
| Spanish (Español) | Live chat, email |
| Portuguese (Português) | Live chat, email |
| Russian (Русский) | Live chat, email, Telegram |
| Arabic (العربية) | Live chat, email |
| Hindi | Live chat, email |
| Bengali | Live chat, email |
| Indonesian | Live chat |
| Turkish | Live chat |
If your language is not listed, English is the default communication language. You may also use translation tools — support agents are accustomed to working with machine-translated text when necessary.
Common Issues & How Support Can Help
The following are the most frequently reported issues. Each includes the recommended contact channel and a brief explanation of how support handles it.
Forgot or did not enter promo code LINEBET98
Contact live chat within 7 days of registration and before making your first deposit. Provide your registered username. Support can apply the promo code manually to activate your welcome bonus.
Deposit not credited to account
Contact live chat with your transaction ID, the payment method used, the amount deposited, and the date and time of the transaction. Support can trace the payment and credit it manually if confirmed. Most issues are resolved within 15 minutes.
Withdrawal delayed or pending
Check first that your KYC verification is complete. If KYC is approved and the withdrawal has been pending for longer than the stated processing time, contact live chat with your withdrawal reference number. Support can escalate the request to the payments team.
KYC verification — document submission
Submit documents via email to support@linebet.com for the most secure transmission. Attach your ID and proof of address as clear image files or PDFs. KYC is typically reviewed within 24 hours.
Cannot log in — forgotten password
Use the Forgot Password link on the login screen to receive a reset link by email or SMS. If you no longer have access to your registered email or phone number, contact live chat with identity details to verify account ownership.
APK installation error on Android
Contact live chat and describe the error message you see. Support will provide step-by-step guidance for your specific Android version. Common fixes include enabling Unknown Sources, clearing browser cache, and re-downloading the APK. See also our installation guide.
Bonus wagering requirement query
Live chat agents are trained on all current promotion terms and can tell you exactly how much wagering remains on your active bonus, which bet types qualify, and how long you have left before the bonus expires.
Bet dispute or void bet query
Contact support via live chat or email with your bet reference number and a description of the dispute. Bet reviews are conducted by the trading team and responses are typically provided within 24 hours.
Self-exclusion or responsible gambling tools
You can set deposit limits, loss limits, and cooling-off periods yourself in Account Settings → Responsible Gambling. For self-exclusion requests, contact live chat directly — these are processed immediately and are irrevocable for the chosen period.
What to Prepare Before Contacting Support
Having the right information ready before you start a support conversation reduces resolution time significantly. Prepare the following based on your issue type:
| Issue Type | Information to Prepare |
|---|---|
| Payment / deposit | Transaction ID, payment method, amount, date and time, screenshot of confirmation |
| Withdrawal | Withdrawal reference number, method, amount, date requested, KYC status |
| Bonus / promo code | Username, promo code used, date of registration, first deposit date |
| Account access / login | Registered email address, phone number, approximate registration date |
| KYC verification | Scanned copies of ID and proof of address in JPEG, PNG, or PDF format |
| Bet dispute | Bet reference number, event name, market, odds, stake, date placed |
| App / technical issue | Device model, OS version, app version, description of the error, screenshot if possible |
Data Protection Officer Contact
For matters related to personal data, privacy rights, or GDPR requests (access, erasure, portability, correction), contact the Linebet Data Protection Officer:
| Contact Method | Details |
|---|---|
| dpo@linebet.com | |
| Postal Address | Prevailer B.V., 25 Martiou 14, 2407 Engomi, Cyprus |
| Response Time | Within 30 days of receiving the request |
For general account and payment questions, use support@linebet.com or live chat rather than the DPO address, to ensure your query reaches the right team.
Frequently Asked Questions – Linebet Support
How do I contact Linebet customer support?
Live chat is available 24/7 on the website and inside the app. Email support is at support@linebet.com. Telegram is available at @linebet_official.
What is the Linebet support email address?
The support email is support@linebet.com. Responses are typically provided within 24 hours. Use live chat for faster assistance.
Is Linebet support available 24 hours a day?
Yes. Live chat and email support operate 24/7, including weekends and public holidays. There are no service hours restrictions.
How long does Linebet take to respond?
Live chat: under 5 minutes. Email: under 24 hours. Telegram: under 1 hour on average.
What issues can Linebet support help with?
Account registration and login, deposit and withdrawal problems, KYC verification, bonus and promo code issues, app installation errors, bet disputes, and responsible gambling tool setup.
What languages does Linebet support offer?
Support is available in English, French, Spanish, Portuguese, Russian, Arabic, Hindi, Bengali, and others. English is the default if your language is not available.
Need Help? Contact Linebet Support Now
Live chat is online 24/7. Start a conversation and get your issue resolved in minutes.